GENERAL FAQs

General FAQs

I am interested in a property I saw listed online and was wondering if it was still available?

If a property is listed on our website then it’s still available. We don’t take listings down until they
have been officially rented.
How do I schedule a showing?

You would need to submit an application and then we will reach out and verify your application was submitted and let you know the status of the property you applied for. If you are the first applicants in line, we offer a thorough video tour.
If a home is vacant, we can schedule a time to view it in person after you watch the video. If the home is rented, we will try to schedule a time with the current renters for a tour.
Can I rent a home without seeing it first?

It is possible to rent a house sight unseen after watching a video tour taken by an agent and signing a sight unseen addendum.
Are screening fees refundable?

Yes, the screening fee is refundable until you go into processing. You are able to go into processing once you have submitted a complete application per our policy guidelines and after attending a showing or signing the Sight Unseen Addendum.
Where can I find your policy?

Under the properties on our vacancies list, the policy is the first page that comes up when you
click ‘Apply Now’ on any listed property. Please read thoroughly before applying.
What am I required to pay in order to rent a property?

If you move in on the 19th or before then we require prorated rent for the dates you’re going to be there plus the base deposit and any additional deposits. If you move in on the 20th or after, we require the prorated rent for that current month plus next month’s rent as well as the base deposit and any additional deposits.