Owner FAQs

Property managers are a great tool to have in managing your investment properties.  Being a property manager requires great interpersonal skills to communicate, negotiate and execute agreements.  We keep accurate accounting and documentation for your legal and tax purposes.  We have a thorough knowledge of properties and maintenance and maintain solid relationships with quality and affordable vendors who can help keep the properties well maintained.  Our team is always staying informed of the current market conditions to help maximize your ROI, as well as staying up on all the laws that are constantly changing to ensure we are staying within the law. 

ASPMC began in 2007 with one property and we catered to the needs of our clients on a small scale.  We have grown to over 500 properties and have been able to keep our communication and services on a level where our clients can feel like they are not lost in the shuffle of a larger company.  We treat your investment like our own, we stay overstaffed to accommodate growth, and our response times are the fastest in town. 

We currently have 8 employees, 4 of which are Licensed Property Managers in the State of Oregon. 

Our Full-Time Services are 25% of one month’s rent and 9% after that for Bend and Redmond.  Outer areas we charge 10% per month. We offer Placement services where we find you a renter and you self-manage upon move in for 50% of one month’s rent. We offer many other services and can be flexible to come up with a plan that is right for you.

We currently manage properties in Bend, Redmond, Sisters, Prineville, Sunriver and La Pine and Madras.

We will gladly set these items up to be paid out of your account for no extra charge. 

We do not charge additional fees on top of vendor bills. 

Yes.  That is no problem at all, just give us their info when we set up your account.  Of course, the contractor needs to be licensed, bonded, and insured for the safety of the residents.  You may pay the vendor directly if you choose, but we recommend you let us take care of that, so it is tracked on your statement.   

All our screening guidelines are posted under screening policy on our Tenants tab.  Anyone 18 or older will have their credit checked, criminal background ran, prior rental history verified with landlord references and employment/income checked and verified.   

We are happy to have you bring someone to us to apply for the rental.  We still require that the applicant completes an application, pays the screening fee, and is vetted by our Processing Department.  This is still required to help get you a quality renter and to reduce the risk to both the property manager and property owner. 

We can set it up with any lease term you would like, however, we recommend 12 months.  It gives you the most options as an Owner with the current landlord tenant laws. 

We recommend that you accept at least one pet at the property.  Central Oregon is really pet friendly and nearly 80% of families have pets.  We require our pets to be over 1.5 years old, non-aggressive breed and we charge an additional security deposit for $500 for each pet.  We limit the pets to 2 per household.  We recommend charging $50-100 per pet for pet rent.  We can always adjust for a more specific preference of limiting to just one or adding a weight limit.  If you truly do not want pets in your home, we are happy to advertise no pets, but it might impact the length of time until the property is rented.   

Emotional support animals often have therapeutic benefits however they are not individually trained to perform specific tasks for their handlers.  Oregon law requires we accept both ESAs as well as service animals without additional deposits and rent charges for having them.  They are not considered “pets” so they must be allowed in all properties, even ones advertised as “no pet” properties.  

We update you weekly, on Fridays, to let you know how it has been going and the interest we are receiving.  We give our recommendation if we feel anything needs to be adjusted to get more attention on the property. 

Kristen Vance is our Owner Liaison and one of our Licensed Property Managers.  She would be your main contact should you need anything.  It is important to say our company works in departments rather than having portfolio managers, which means we have employees who are designated to certain tasks.  Like an assembly line, this helps to create efficiency and higher quality.  We have an employee whose sole responsibility is to work with renters, do showings and manage applications, while another manages our accounting department and has a degree in accounting, and so on.  This keeps our employees focused on their one role which keeps them doing it better and faster than anyone else.

This contrasts with how many property managers handle their accounts. Most employees to manage a portfolio of properties. That sole person is responsible for all showings, coordinating maintenance, paying bills, creating statements, screening their tenants, and many other duties. Since no one person can be available all day, every day, we allocate our resources so that as a company, we can be available all day, every day. 

We process all our Owner payments on the 10th of the month.  If the 10th falls on a Saturday, we process them on the 9th, if it falls on a Sunday, we process them on the 11th. 

Direct deposit is free for all of our Full-time clients!  We email statements as well to make everything available electronically.  We can also mail checks and statements if you would prefer, free of charge. 

We hold the security deposit in a Client Trust Account as required by law. 

Unfortunately, no.  We want the property to be cleaned out and free of personal property.  There is not a good way to protect your property in that situation and it is not easy to prove whether the tenant damaged it or not.  Also, renters do not want to be responsible for the Owners personal property and then it takes away from the useable space for the renters.